What Organisations Must Do to Support Women in Leadership
Insights / People & Leadership
What Organisations Must Do
to Support Women in Leadership
The previous two pieces in this series spoke directly to women leaders. This one faces the other direction. Because the two most persistent problems in women’s leadership — the undervaluation of their strengths and the barriers to their influence — are not primarily individual problems. They are organisational ones. And they will not be solved by asking women to adapt better to environments that were not designed with them in mind.
The two previous pieces in this series have addressed women leaders directly — naming the strengths they routinely undervalue and the mechanisms by which they build authentic influence. Those pieces matter. But they operate within a framework that places the primary burden of change on the individual: develop your strengths, build your influence, navigate the environment effectively. That framework is insufficient — not wrong, but incomplete — because the environments most women are navigating were not designed to support their leadership, and developing stronger individual capabilities does not change the structural conditions that limit them.
The most honest thing I can say about most organisations’ commitments to supporting women in leadership is this: they are genuine in intention and inadequate in structure. The intention is real. The diversity reports, the mentoring programmes, the women’s leadership networks, the stated commitments from senior leadership — these are not cynical performances in most cases. They are genuine expressions of a desire to do better. But desire, without structural change, does not produce different outcomes. The McKinsey Women in the Workplace research has tracked this for over a decade: the pipeline of women at senior levels has improved marginally, the attrition of women leaders has not, and the experience of women who do reach senior positions has in many respects become more rather than less demanding.
This piece is addressed to the organisations — and specifically to the leaders, the HR professionals, and the board members — who are genuinely committed to doing better and want a specific, structural account of what better actually requires. It is the third piece in a series: the first named the strengths women undervalue, the second addressed how they build influence authentically, and this piece addresses what the organisation must provide as the structural foundation for both.
Why Organisational Intent Is Not Enough to Support Women in Leadership
The Gap Between Stated Commitment and Structural Support for Women Leaders
The most consistent finding across ten years of McKinsey’s Women in the Workplace research is what the researchers call the “broken rung” — the disproportionate attrition of women at the first step up from individual contributor to manager, which produces the pipeline deficit that makes senior-level gender diversity so difficult to achieve. For every 100 men promoted to manager, approximately 87 women are promoted. That gap — created at the first management transition — is not closed by senior leadership programmes or C-suite diversity targets. It is created at the structural level of how organisations make promotion decisions, how they evaluate leadership potential, and how they design the early career experience that determines who reaches the management transition ready to succeed at it.
Deloitte’s Women in the Boardroom research found that 87% of companies say gender diversity is a priority — yet only 38% have concrete targets with accountability mechanisms to achieve it. This gap between stated priority and structural accountability is the most accurate description of where most organisations are: genuinely intending to do better, structurally designed to produce the same outcomes they always have. The intention is not the problem. The absence of the structural architecture that would produce different outcomes is the problem. And the structural architecture requires specific, difficult, sometimes costly organisational decisions that most organisations have not yet made.
What “Supporting Women in Leadership” Must Mean Structurally
Supporting women in leadership cannot mean primarily offering them development opportunities to become better adapted to the existing environment. This approach — which describes the majority of women’s leadership development investment in most organisations — places the burden of change on the individual and leaves the structural conditions that create the barriers unchanged. A woman who has completed a leadership development programme in an organisation that still promotes based on informal sponsorship networks she is excluded from, evaluates performance using criteria that discount her natural leadership style, and distributes the most high-profile opportunities through informal channels that favour incumbents is not better supported. She is better equipped to navigate a system that remains structurally biased against her.
Structural support means changing the conditions — the evaluation criteria, the promotion processes, the sponsorship mechanisms, the meeting structures, the feedback systems, the development opportunities, and the accountability architecture — in ways that produce different outcomes regardless of the individual effort any particular woman leader makes. It means building an organisation where the People-First principles are applied consistently to women as well as to men — where the investment in developing capability, the clarity of standards, and the accountability for outcomes are the same for every leader regardless of gender.
“Organisations that genuinely support women in leadership do not ask women to adapt better to the existing environment. They change the environment — structurally, specifically, and with the accountability that makes the change real rather than aspirational.”
— Refiloe MokgalakaThe Four Structural Changes Organisations Must Make to Support Women in Leadership
Structural Change 1 — Fix the Evaluation System, Not the Women
The most consequential structural change an organisation can make for women’s leadership is to audit and redesign its performance evaluation criteria to ensure they capture the full range of effective leadership rather than a template derived from the dominant model. This means specifically examining what behaviours and capabilities the evaluation system rewards and what it discounts — and then comparing that evaluation standard against the research on what actually drives team performance and organisational outcomes.
In most organisations, the audit reveals that the evaluation system undervalues relational intelligence, collaborative decision-making, people development investment, and values consistency — the specific capabilities that women leaders disproportionately demonstrate and routinely undervalue. It rewards individual decisive action, visible assertiveness, and individual performance metrics that do not capture collective contribution. An evaluation system calibrated on these criteria will consistently underrate women who lead through connection, consensus, and development — and consistently overrate men who lead through individual assertion, regardless of what the organisational outcomes actually are.
Fixing the evaluation system is not about applying a different standard to women. It is about applying a better standard to everyone — one that captures the full range of leadership effectiveness rather than a historically derived subset of it. This requires the organisation to be honest about what it actually values versus what it claims to value, and to design the evaluation architecture that makes those values operationally real.
Structural Change 2 — Replace Informal Sponsorship with Structured Advocacy
The research on sponsorship is unambiguous: sponsorship — the active advocacy of a more senior leader for a woman’s advancement, in the rooms she is not in — is more predictive of women’s career advancement than any amount of mentoring, networking, or development investment. HBR’s landmark research on promotion gaps found that women are over-mentored and under-sponsored — receiving more advice on how to navigate the environment and significantly less active advocacy for their advancement within it.
The structural problem is that sponsorship, in most organisations, is an informal process. Sponsors emerge from personal relationships, from visibility, from proximity to power, from the social networks that form most naturally among people who are demographically similar. Women — particularly women who are underrepresented in senior leadership — are structurally disadvantaged in this informal process. They have fewer natural connections to the people who would sponsor them, less visibility in the informal networks where sponsorship decisions are made, and less access to the social contexts where these relationships form organically.
The structural solution is to formalise sponsorship: to create explicit, accountable mechanisms by which senior leaders are specifically assigned sponsorship responsibilities for high-potential women leaders, with clear expectations about what sponsorship requires (active advocacy in decision-making rooms, specific opportunity allocation, public credit attribution) and explicit accountability for outcomes. This is not the same as a mentoring programme. Mentoring advises. Sponsorship advocates. The distinction is the entire mechanism — and getting it right requires the organisation to name it clearly, build it structurally, and hold sponsors accountable for what happens to the people they are sponsoring.
Structural Change 3 — Make Accountability for Women’s Advancement Real, Not Aspirational
The most reliable predictor of whether an organisation’s stated commitment to women’s leadership will produce different outcomes is whether there is genuine accountability for those outcomes — whether the people who make decisions about promotions, assignments, and development investment are held responsible for the patterns those decisions produce, in the same way they are held responsible for financial results. In almost every organisation I work with, the answer is no. The commitment to women’s advancement is genuine. The accountability for outcomes is aspirational.
Real accountability looks like this: the people who make promotion decisions know that the demographic patterns in those decisions are visible to the people above them and are factored into their own performance evaluation. The leaders who control access to high-profile assignments know that the distribution of those assignments across gender lines is tracked and reported. The executives who approve development investment know that the investment patterns are audited for equity. None of this requires quotas. It requires transparency — the specific, regular, named reporting of the outcomes that the organisation’s stated commitment should be producing — and the willingness to ask, when those outcomes are not being produced, who specifically was responsible for the decision-making that produced them.
The organisation that does not measure the outcomes of its stated commitment to women’s leadership is not really committed to the outcomes. It is committed to the aspiration — and aspiration, without measurement and accountability, consistently produces the same results as no commitment at all.
Structural Change 4 — Design Development That Builds on Strengths, Not Toward Conformity
Most organisational investment in women’s leadership development is implicitly designed to close the gap between women’s natural leadership approaches and the dominant model — to make women more assertive, more directive, more comfortable with the communication style and the decision-making approach that the organisation’s informal promotion criteria actually reward. This design produces the adaptation problem: women who complete the development programme are better equipped to perform the dominant model, at the cost of the authentic capabilities that made them most effective before the programme.
The alternative design — strength-based rather than gap-closing — starts from an honest assessment of the specific leadership capabilities each woman brings, and then builds development around expanding those capabilities, deepening them, and equipping the leader to deploy them more powerfully in the specific organisational contexts she faces. This requires the organisation to have done the work of the first structural change: to have evaluated what effective leadership actually looks like across the full range of its expression, and to have built the evaluation architecture that makes strength-based development legible, valued, and promotable. Without that foundation, strength-based development produces leaders who are more capable and no more promotable — which is a development outcome that fails the leader and the organisation simultaneously.
The People-First Series — Organisational Action Framework
7 Specific Things Organisations Must Do to Support Women in Leadership
Commission an explicit audit of what your promotion decisions actually reward — what behaviours, styles, and capabilities have been promoted over the past five years — and compare this against both the stated values and the research on leadership effectiveness. The gap between the two is the structural bias embedded in the evaluation system. It cannot be addressed without first being named.
Designate specific senior leaders as sponsors for high-potential women, with explicit expectations about what sponsorship requires: active advocacy in promotion decisions, allocation of high-profile assignments, and public attribution of credit. Track the outcomes. Hold sponsors accountable for what happens to the people they are sponsoring. Sponsorship that carries no accountability for outcomes is mentoring with a different name.
Promotion decisions, high-profile assignment allocations, development investment, client-facing opportunity distribution — track the demographic patterns in all of them and make those patterns visible to the people who make the decisions. Transparency is the most effective accountability mechanism available. Decision-makers who know that the patterns in their decisions are visible and reported make different decisions than those who believe the patterns are invisible.
Move from gap-closing to strength-building in your women’s leadership development investment. This requires individual capability assessments that are genuinely strengths-focused, development plans that invest in expanding what is already present rather than primarily closing the distance from the dominant model, and promotion criteria that are calibrated to reward the expanded strengths. Without the last element, the first two are insufficient.
The broken rung — the disproportionate attrition of women at the first management transition — is not primarily a pipeline problem. It is a structural design problem: the transition to management is frequently combined with unchanged individual delivery expectations, insufficient structural support, and evaluation criteria that do not yet recognise management capability as distinct from individual performance. Fixing the broken rung requires specifically redesigning the first management transition to remove the structural disadvantages that make it harder for women to succeed at that step.
The research on psychological safety — the condition under which people feel safe to raise problems, challenge assumptions, and contribute their full intelligence — is consistent: it is the single most important factor in team performance, and it is more available to women in organisations whose senior leadership actively models it and holds others accountable for creating it. Measure psychological safety specifically. Make it a leadership performance variable. And address it structurally when it is absent, rather than treating it as a cultural aspiration.
The most reliable predictor of whether any organisational change agenda produces different outcomes is whether the most senior person in the organisation treats it as a personal leadership priority — not a delegated programme, not a board reporting item, but a genuine expression of what they believe the organisation must do to perform at its potential. Women’s leadership advancement is not an exception to this rule. The organisations with the most genuine progress on this agenda are those whose CEOs have made it personally, specifically, and publicly their business — not as advocacy, but as leadership.
What the Organisations That Get This Right Actually Do Differently
How High-Performing Organisations Support Women Leaders Structurally
The organisations with the most consistent track record of supporting women’s leadership advancement — the ones where women reach senior positions at rates that approach their representation in the overall workforce, where they stay once they arrive, and where they lead with the authenticity and effectiveness that produces the performance outcomes the research associates with gender-diverse leadership — share a set of structural characteristics that distinguish them from organisations that have strong intentions and weak results.
They have done the audit. They have looked honestly at what their promotion criteria actually reward, compared it against what their stated values say they should reward, and invested in closing the gap between the two. They have built formal, accountable sponsorship — not mentoring programmes — and held the sponsors accountable for outcomes. They have made the demographic patterns in their high-value decisions visible to the people making those decisions, and connected those patterns to leadership performance evaluations. And they have invested in development that builds on what is already present rather than filling the gap from the dominant model.
The Long-Term Return on Supporting Women Leaders Structurally
The business case for structural support of women’s leadership is not primarily a diversity argument. It is a performance argument. Smart people fail under bad leadership — and the specific form of bad leadership that most women are navigating is not a single bad leader, but a system of structural conditions that consistently signals that their most effective capabilities are not valued. Changing those conditions produces the performance outcomes that the research on gender-diverse leadership has been documenting for over two decades: better decisions, higher engagement, stronger retention of the talent that produced those outcomes, and the compounding organisational capability that results from allowing the full range of leadership excellence to develop and be rewarded.
The organisations that make these structural changes are not doing women a favour. They are correcting a structural inefficiency in how they identify, develop, and retain leadership capability — and capturing the performance differential that the correction makes available. People-first leadership wins long term precisely because it creates the conditions in which the full range of human capability — across gender, across style, across experience — can contribute at its highest level. The organisations that build those conditions produce better outcomes. The ones that do not continue paying the cost of the capability they are not using.
Organisational Diagnostic — Women’s Leadership Support
Is Your Organisation Structurally Supporting Women in Leadership — or Just Stating It?
Has your organisation audited what its promotion decisions have actually rewarded over the past five years — and do you know whether the criteria being applied match the leadership capabilities the research says drive organisational performance?
Do the women identified as high-potential in your organisation have named sponsors at the senior level — people who are actively advocating for them in the rooms where promotion and assignment decisions are made?
Are the demographic patterns in your promotion decisions, high-profile assignment allocations, and development investment visible to the people making those decisions — and are those patterns connected to their performance evaluations?
Is your women’s leadership development investment primarily designed to close the gap between women’s natural leadership approaches and the dominant model — or to expand and strengthen what they already bring?
At the first management transition in your organisation — the promotion from individual contributor to manager — what structural support exists specifically for women making that transition, and is the attrition rate at that level tracked by gender?
Is your CEO’s commitment to women’s leadership advancement expressed in specific, named, accountable decisions — in how they allocate their own time, in the criteria they apply to senior appointments, in the accountability they hold their leadership team to — or primarily in statements and reporting?
The Organisational Responsibility That Cannot Be Delegated
The argument in this piece is not that women do not need to develop as leaders. The previous two pieces in this series have addressed exactly what that development requires — and it is significant. The argument is that individual development is insufficient to address structural conditions, and that organisations which invest primarily in developing women without changing the conditions those women are developing in are investing in an incomplete solution that will not produce the outcomes the research says are available.
The structural changes described here are not simple, and they are not costless. They require honest assessment of what the current system is actually producing, the willingness to name what the assessment reveals, and the organisational courage to make decisions that change the conditions rather than asking the people navigating those conditions to adapt more effectively. That courage is not equally distributed across organisations. The ones that exercise it are building something that their competitors will eventually need to replicate — a leadership culture where the full range of human capability can develop and be deployed at its highest level, and where the performance dividend of that breadth compounds year on year.
That is the organisation worth building. And it begins, as all genuine structural change does, with the honest question: are we changing the conditions, or asking people to navigate them better? If the honest answer is the latter — as it is for most organisations — the work is clear. The will to do it is the remaining variable. And that, ultimately, is a leadership question.
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